To answer your questions, yes there are ways to find out that information, its called Windows Forensics and can be very technical and thus intimidating, but there are some great resources out there (links at the bottom for a couple resources). Its a good thing and give him props for that. Security isn't always about bashing the user.
Because, there will be a next time.įirst off, good on your dad for realizing it and catching on. Then you work on a reaction plan for the next time. Find out how a malicious user was able to social engineer their way into your users PCs and why it took 15mins for them to figure out 'something was wrong'. You have an educational moment with your users here.
Do not trust that the malicious user was unable to install even a root kit at this point.Īfter that, and more, is done.
However, he can't say for sure that they didn't download anything. After about 15 minutes he figured something was up, disconnected the call, and turned off his computer. As he describes it, the guy stayed on the phone with him talking about files that had been installed, problems with the network, and so forth. My dad tried to reach customer support for his printer and ended up calling a scam artist who convinced him to install Ultraviewer. u/RoweDent created this awesome resource on network theory u/tht1kidd_ has created a suggestion post regarding information everyone needs to provide when asking a question about their network There have been some excellent guides written in this sub, and we're always looking for more!
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